The safety and well-being of our players are extremely important to us, and we are committed to encouraging responsible gambling. Our goal is to ensure that playing at our Casino remains a fun and enjoyable form of entertainment.

We also recognise that gambling may become problematic for some individuals. Gambling should always be treated as a leisure activity and should never have a negative impact on your financial situation, relationships, or overall well-being.

To support responsible play, we've created this policy with practical tools and guidance. We encourage you to review these recommendations and make use of the features available to help you stay in control.

PROTECTING MINORS

We have a strict zero-tolerance policy regarding underage gambling. To ensure compliance, we carry out identity and age verification checks on all players. If we have reason to believe a player is under the legal gambling age, we may request additional verification documents.

Our services are only available to individuals aged 18 or older. If an account is found to belong to a minor, it will be suspended immediately, all wagers will be voided, and any winnings will be forfeited. Additional legal measures may also be taken where appropriate.

If you suspect that a minor is accessing our website, please contact Player Support via live chat or email at support@spinwar.com. We will investigate the matter and take appropriate action without delay.

Tips to Help Prevent Underage Gambling:

• Never leave devices with access to gambling websites unattended.
• Protect your devices and accounts with secure passwords.
• Do not share your account login details with anyone.
• Consider using parental control software, such as Net Nanny or Cyber Patrol, to block access to gambling-related content.

HOW TO SET LIMITS

We provide a range of responsible gambling tools to help you manage both your spending and the time you spend playing. These limits can be configured directly through your account or by contacting Player Support.

Deposit Limits:

You can set daily, weekly, or monthly deposit limits. Once your chosen limit has been reached, no additional deposits will be accepted until the relevant period resets. Deposit limits can be managed via My Profile > Sensible Play Settings or with assistance from Player Support.

Session Limits:

Session limits allow you to control how long you spend playing. These settings can be updated at any time through My Profile > Sensible Play Settings.

Changing Your Limits:

Reducing a limit, such as lowering your deposit cap, takes effect immediately. Any request to increase an existing limit will only become active after a mandatory 24-hour cooling-off period.

Cross-Platform Restrictions:

Your responsible gambling limits apply across all devices used to access our platform. Please note that self-exclusion only applies to this Casino. If you wish to activate similar restrictions across any of our sister brands, please contact Player Support.

REALITY CHECK

Our Reality Check feature displays regular reminders during gameplay, providing information about the time you've spent playing, as well as your wins and losses. These notifications give you the opportunity to review your activity, end your session, or continue playing with greater awareness.

SELF-EXCLUSION

If you feel you need a break from gambling, you can choose to self-exclude from this Casino for either a fixed period or indefinitely. While self-excluded, you will not be able to access your account to gamble, and you will no longer receive promotional communications from us.

To activate self-exclusion, go to My Profile > Sensible Play Settings > Self-Exclude, or contact Player Support for assistance.

You may extend an existing self-exclusion at any time, and the extension will take effect immediately.

Requests to shorten a self-exclusion period are subject to a cooling-off period of 24 hours for fixed-term exclusions and seven days for indefinite exclusions.

If you gamble with other operators, we also encourage you to consider applying self-exclusion across those platforms.

PERMANENT ACCOUNT CLOSURE

If you decide to permanently close your account, you will no longer be able to access it or use any of our services. Permanent closure is irreversible and is separate from self-exclusion. To request a permanent account closure, please contact Player Support. We recommend withdrawing any remaining account balance before proceeding.

INDEPENDENT HELP AND SUPPORT

If you or someone close to you is experiencing difficulties with gambling, we encourage you to complete the Gamblers Anonymous Questionnaire as a first step toward understanding the issue.

The following organisations provide confidential advice and professional support:

• Gambling Therapy
• Gamblers Anonymous

You may also find additional gambling support organisations available within your country of residence.

IMPORTANT INFORMATION

To help maintain a healthy and responsible gambling experience, we recommend following these guidelines:

• Gamble for entertainment, not as a way to make money.
• Set spending and time limits before you begin playing.
• Never chase losses or attempt to recover previous losses through further gambling.
• Avoid gambling if you are feeling stressed, emotionally distressed, or recovering from addiction.
• Do not gamble while under the influence of alcohol or drugs.
• Stop playing if gambling begins to affect your finances, work, family life, or other personal responsibilities.

You should never gamble if:

• You are under the legal gambling age.
• You are trying to recover losses or pay off debts.
• You are feeling depressed, angry, or acting impulsively.
• You are under the influence of alcohol or drugs.
• Gambling may interfere with your work, family, or other responsibilities.

If you need support or have any questions about responsible gambling, our Player Support team is available via live chat or by email at support@spinwar.com. Remember, asking for help is always the right decision, and support is available whenever you need it.